Terms of Service

You must provide accurate information when creating an account and keep your credentials secure. A workspace (tenant) is created and controlled by its owner, who may invite members and assign roles. Workspace owners and administrators are responsible for the members they admit, the personas they assign, the domains they attach and the applications they publish. You are responsible for all activity under your account and within workspaces you control.

You agree to use the Service in compliance with applicable law and not to:

• attempt to access another workspace's data, circumvent tenant isolation, or probe the Service for vulnerabilities without our written permission;
• upload unlawful content or content that infringes the rights of others;
• use the Service to send unsolicited communications or to operate applications that deceive or harm users;
• interfere with the operation of the Service, exceed rate or budget limits by circumvention, or resell the Service without authorisation;
• use Sigma AI to generate content that violates applicable law or the acceptable use policies of our model providers.

You retain ownership of the application models you create, the records, attachments and other content you or your users enter ("Customer Content"), and the applications you publish. You grant Peek a limited, non-exclusive licence to host, process, compile, transmit and display Customer Content solely to provide and support the Service, including to generate Ghost data for your sandbox and to operate Sigma AI when you invoke it. You are responsible for having the rights and any required notices or consents for Customer Content, including for applications you publish to external users.

Peek licenses its certified solution packs and component registry to you for use within the Service. Installing a pack creates an application model in your workspace that you may adapt. Packs and components remain the intellectual property of Peek and may not be extracted for use outside the Service or redistributed, except as we permit in writing. Community and private packs published by third parties in the marketplace are subject to their own terms.

Sigma AI produces proposals, drafts, summaries, answers and insights using third-party models. Outputs may be inaccurate or incomplete and are provided for human review. You are responsible for reviewing and approving Sigma proposals before they are applied and for the decisions you make based on Sigma outputs. Sigma usage is subject to per-workspace daily token budgets according to your plan.

You may publish applications to a Peek subdomain and, on eligible plans, to custom domains you control. You represent that you have the right to use any domain you attach and agree to complete the verification steps we require. You are responsible for the content, behaviour and legal compliance of the applications you publish and for the notices provided to their users.

The Free plan is provided at no charge and subject to limits described on the pricing page, including the number of applications and the Sigma token budget. Team and Enterprise plans are provided under an order form or agreement that states the fees and any additional terms. Usage of the Service is metered and recorded in the usage ledger, which you can inspect in the console. Except as required by law or stated in your agreement, fees are non-refundable. We may change Free plan limits with reasonable notice.

We maintain tenant isolation at the data layer, a hash-chained audit ledger of actions within workspaces, and other administrative, technical and physical safeguards described in our Privacy Policy. You agree not to attempt to alter or delete audit entries, and you acknowledge that audit entries may include the identity of the acting user, the action taken and the IP address from which it was taken.

You may stop using the Service and request deletion of your workspaces at any time. We may suspend or terminate access if you materially breach these Terms, if required by law, or to protect the Service or other customers. On termination we will make Customer Content available for export for a reasonable period, after which it will be deleted in accordance with our retention practices.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Support commitments, if any, are set out in your plan or agreement.

To the maximum extent permitted by law, Peek will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising from your use of the Service. Our aggregate liability for all claims relating to the Service will not exceed the amounts you paid to us for the Service in the twelve months before the claim, or, for Free plan use, one hundred US dollars.

We may update these Terms from time to time. We will post the revised Terms on this page with a new "last updated" date and, for material changes, notify workspace owners. Continued use of the Service after changes take effect constitutes acceptance.

Questions regarding these Terms: [email protected].